Live Arrival Guarantee
Health Guarantee
1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
of delivery. *Conditions below apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing and do the proper research (If unsure ask us, we are very happy to help!). Our guarantee is void if you do not have the proper environment to house the animal in. For example, putting a bearded dragon in a plastic kritter keeper is not appropriate set up. This includes temperature, bedding, and proper lighting. *We have full discourse in determining whether an enclosure meets the proper husbandry standards.
3. At Imperial Reptiles & Exotics, LLC we do our best to sex your animal using proper techniques such as visual factors (sexually dimorphic species), popping, probing, or palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.
4. Animals are guaranteed to be free of external parasites. Internal issues are not included under our guarantee; it is an outward health guarantee only.
Live Arrival Guarantee
Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and healthy upon arrival.
Issue with an order?
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 4 hours of delivery. If you have any questions or concerns, please contact us first
We offer a 100% live arrival guarantee on all of our animals. We also guarantee the sex of the animal to match what was stated at the time the animal was purchased.
There are however circumstances that will void the live arrival guarantee. These circumstances include:
1. The buyer or a member of the household must be present to sign for the package on the first delivery attempt (Fedex provides time of delivery stamp).
2. A delay in shipping due to carrier mishandling.
3. Temperatures at the hub or destination being under 32°F or over 99°F for reptilles and under 40°F or over 85°F for isopods .
4. Animals held for pickup at a Fedex location must be picked up by the customer on the same day as arrival. (Photo Id must be provided and match the name used for shipping)
5. A delay in shipping resulting in rerouting due to an inaccurate delivery address being entered during checkout.
6. Any Live Arrival Guarantee requests must be made within 30 minutes of the package being dropped off by FedEx or 30 minutes of package being picked up at Hub if Hold For Pickup option was used.
Should your animal perish in transit we will need you the buyer to provide a picture of the deceased animal on its back and to contact us upon receipt of the package. This must be provided within 30 minutes of the delivery time stamp.
Live arrival guarantee only applies to the shipping period and is void once you take possession of the animal.
Live arrival guarantee will only apply to the cost of the animal and will not apply to the cost of shipping. Shipping costs for replacement animals are the responsibility of the buyer.
Once inspected and accepted, the well-being of the animal is the sole responsibility of the buyer. XYZReptiles will not be responsible for any veterinary costs incurred by the buyer or for the maintenance and upkeep of the animal.
Read Our Shipping Policy
Read Our Return Policy